Handling “Send Me Info”: How to Pivot Back Into the Conversation

“Can you send me some info?”

Every rep hears it. It sounds polite, but most of the time it’s a brush-off. If you agree and hang up, you’ve lost control of the call.

The goal isn’t to argue. It’s to keep the conversation alive long enough to uncover what they actually want and whether there’s real potential.

Here are 5 proven pivots you can roleplay right now:

1. Clarify Before Sending

“Happy to send something over — just so I send the right thing, can I ask a couple of quick questions?”

Why it works: Keeps them talking and gives you a chance to qualify.

2. Anchor to Value

“Of course. Most people find it’s faster if I walk you through the key points now. That way the info makes sense when you read it.”

Why it works: Frames the live conversation as more useful than a PDF.

I got all the info you need

3. Tease Proof

“I can send details, but we just helped [company like theirs] cut [pain point]. Want me to explain how we did it?”

Why it works: Adds intrigue and shifts focus to results.

4. Set a Next Step

“I’ll send it through. While I have you, when would be a good time to talk it through together?”

Why it works: Turns a brush-off into a calendar invite.

5. Call the Bluff (Respectfully)

“Happy to. What part are you most interested in; pricing, features, or outcomes?”

Why it works: Forces specificity. If they’re serious, they’ll tell you. If not, you know to move on.

Final Tip

When you hear “Send me info,” don’t take it at face value. Stay calm, stay curious, and pivot back into the conversation. Drill these lines with a partner or run AI roleplays in

until you can deliver them without hesitation.